Returns & Exchanges
At Giant Lygon St, we want you to be completely satisfied with your cycling gear. If your purchase doesn't meet your expectations, you can return or exchange items within 30 days of delivery provided they are in new, unused condition with original packaging.
Initiate Your Request
Contact our customer service team via email or visit our Lygon Street store with your order number and proof of purchase to start the return process.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags, manuals, and accessories are included to qualify for a full refund.
Ship or Drop Off
Affix the provided return label to your package and drop it at any authorized shipping point, or simply bring it directly to our retail location for immediate processing.
Inspection and Refund
Once our technicians verify the condition of the returned goods, we will process your refund or exchange within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing